STAR Travel FAQs
Q. When and where can I book STAR coach travel?
A. Coach travel can be booked at STAR HQ behind the East Stand on home matchdays and usually on Tuesday evenings between 7.30-9.00pm. Please check the website for news of opening hours.
Q. What payment methods do you accept?
A. We can accept payment via cash or cheque made payable to "STAR".
Q. Can I book coach travel through the Reading FC Sales Centre?
A. No, all travel must be booked through STAR HQ.
Q. I'm under 18 and wish to travel alone on the coach, can I do this?
A. Yes you can, but only if you are at least 14 years old and you must book yourself onto the designated "minors" coach which is Coach 3 (this can be a dual pick up coach if required). Only this coach will allow under 18's to travel alone so please note availability is limited.
Q. When I book my coach travel do I get a designated coach and seat number?
A. You will be given a designated coach number but seats are on a first come first serve basis on the day.
Q. In respect of away travel, when do I need to carry my membership card?
A. You will be required to produce your card when booking a seat on a coach and when boarding the coach immediately prior to travelling.
Q. What happens if I do not have my card on the day of travel?
A. It is the stewards responsibility to ensure that only members travel; this is for insurance reasons because non-members are not insured. Ultimately, you may be prevented from travelling without recourse to any refund.
Q. Can I book coaches on behalf of others (eg friends and family)?
A. Yes. However, at the time of booking, you must be in possession of
the membership card of each person in your group."
Q. Can my STAR Membership be used by someone else to travel?
A. No. STAR Membership is not transferable.
Q. Where do STAR coaches depart from?
A. This depends on what is happening at the Madejski Stadium. If London Irish are using the MadStad that day then we will attempt to arrange departure from Foster Wheeler Park & Ride (although we cannot guarantee this or any other parking arrangement), otherwise we will depart from the Madejski Stadium behind the East Stand where STAR HQ is located. In either circumstance we also depart from West Street (Primark) in Reading town centre with Coach 4.
Q. Where should I park my car at the Madejski Stadium?
A. Only Car Park No. 1 (otherwise known as the Park & Ride car park) should be used for parking, NOT the Megastore or Hotel car parks.
Due to limited parking at the Mad Stad for the 2012-13 season, we are not able to guarantee parking at the Stadium when London Irish are playing. We may have to introduce a parking allocation system, whereby we issue a parking ticket with your booking, this will operate on a strictly limited first come first served basis. Only those away travellers with parking tickets issued by STAR will be able to use the car parks. Parking is always at RFC discretion
Q. Where is Foster Wheeler?
A. Directions to Foster Wheeler: from J11, M4, take exit B3270 (signposted Earley) and follow yellow signs to "Match Reading FC Park & Ride". Foster Wheeler will be on your left.
Q. What if I wish to depart from West Street rather than the Madejski Stadium/Foster Wheeler?
A. We have a designated coach for those wishing to be picked up from at West Street outside Primark in Reading, this is coach number 4. Please say when booking your coach travel that this is the coach you wish to be on. No other coaches will pick up or drop off at West Street.
Q. Am I allowed to leave items on the coach when I leave for the match?
A. You may leave any personal possessions you wish but STAR & the coach operator will not accept responsibility for personal belongings left on the coaches, they are left at the owners risk.
Q. Can I bring alcohol on the coach with me?
A. No, STAR cannot legally allow alcohol to be taken onto the coach and you will not be allowed to travel if you do so.
Q. I can no longer go to the game or have not managed to get an away match ticket but have already purchased travel, what should I do?
A. Come and see us in STAR HQ and we'll sort out a refund or credit towards future coach travel. Please do this as soon as possible though so we can attempt to resell your coach seat. We cannot guarantee refunds or credit for another trip unless a minimum of 24 hours notice is given.