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Select Car Leasing Stadium, Behind East Stand

Postponed Match – Travel Refund Policy

Policy for coach refunds in event of match postponement

If you have booked for a trip that has been postponed then please do not ring the travel line unless you have no access to email.

The options available to you are as follows:

  • Option A – Remain booked on the coach for travel to the rearranged game
  • Option B – Refund now of the coach fare you paid

If you have booked online, then please email and if you have booked at STAR base, please email

Please give the following information in your email:

  • Postponed Match Name
  • Name and membership number for all travellers
  • Your wishes in respect to the coach booking – STATE EITHER Option A Remain or Option B Refund
  • If paid in person at STAR Base by credit card please include the last 4 digits of the card used to pay and the date when travel was booked.

We will endeavour to process any refunds made online/credit card within 5 days of contact. If you have paid cash then arrangements will be made to refund this to you when STAR Base is open.