Welcome to STAR Travel
STAR Travel provides coach travel, whenever possible, to first team away matches, both league and cup, departing from either the Stadium opposite the STAR Base or from West Street in Reading, using a fleet of modern coaches. STAR travel is available for STAR members ONLY.
- Please look to the right where the current available travel is listed.
- Comprehensive FAQ are available at the bottom of this page to answer your questions on how to book and use STAR travel.
- Please look to the right for information on when STAR base is next open for membership and travel sales.
- If you are interested in booking travel online, please use the link over on the right to access this.
- Please note – No Alcohol can be carried on the coaches and seat belts must be warn at all times while travelling.
STAR Travel in covid times
We are very aware that we need to protect our members on long coach journeys to away matches and so we have decided with the advice of Horsemans coaches to ask everyone to wear a mask whilst on the coach.
The reasons are:
- It is a confined space
- Long journeys
- Long periods between stops (though we are scheduling extra stops)
- Respect for the worries of other passengers
- The air is recirculated especially in winter with the heating
We will continue to learn as we have more experience but feel we have to start with the maximum protection for our members.
We are aware it is no longer a legal requirement to wear a mask and that some people no longer wish to wear one, so if you prefer not to wear a mask please choose an alternative travel method.
If you are exempt from wearing a mask you will need to register when you book as you will not be allowed to board the coach without a mask or a registration.
It goes without saying do not travel if you feel unwell or suspect you might have Covid or have been instructed to self-isolate. Refunds/credits will be made without question as long as you inform us before the coach leaves
Travellers will be able to remove masks occasionally/briefly to eat and drink during the coach journey.
The coaches will still have a toilet but if you need to use it between the more frequent stops please use the wipes after use and dispose of them in the bin provided to prevent blocking the toilet and making it unusable for anyone else.
STAR will continue to review these Covid Guidelines/Conditions to reflect any changes in the severity of the pandemic and relevant legislation.
PLEASE RESPECT THE FEELINGS OF YOUR FELLOW MEMBERS WHO MAY BE VULNERABLE
If you still have questions, please contact email@example.com or firstname.lastname@example.org for online booking travel queries. Alternatively, you can contact us via SupportersTrustAtReading Messenger. STAR Travel is run by volunteers and so please be patient in waiting for a response.
The STAR Travel team can be contacted for urgent queries on 07919 931716 between 6pm and 8pm, in the evening before an away game and in the morning of an away game prior to travel. This number is NOT for BOOKINGS or GENERAL INFORMATION ENQUIRIES and WILL NOT BE ANSWERED (OR TEXTS RESPONDED TO) AT ANY OTHER TIMES.
Making a Coach Booking
Coach Bookings are taken on match days in the STAR Base behind the East Stand, opposite Gate 7. Coach bookings here can only be made in person and cannot be made by email or over the phone. We will be open before the match, at half time (access only to those in the East Stand) and after the game. We will also usually be open for bookings on Tuesday evenings (except when the Reading FC first team is playing away, when we will not be open – but on the coach!) from 7.30pm to 9pm but please check this website for updates on opening hours.
Online Travel Booking: In order to help those who find it hard to get to STAR Base when it is open we are now offering booking travel online. Availability will reduce as we move closer than 2 weeks before the match. Please click link to our online travel store star-reading online travel store
Places can be limited, so if you are thinking of travelling by coach to an away game please book early. All coach bookings must be made in advance, please do not leave it until the last minute or turn up on match day and assume there will be seats available. Coach tickets are on sale several weeks before a fixture and the number of coaches are pre-booked based on firm bookings made several days before match day. Unfortunately we are not able to put on extra coaches at the last minute even if there is a demand for it.
Booking Policy: Only STAR members are allowed to travel on coaches organised by STAR Travel. Members will be required to produce their membership card when both booking the coach and have them available when boarding prior to travel. Persons not in possession of a valid membership card may be prevented from travelling. If you purchase membership online a few days before wishing to book you may find your membership card is not ready for collection, however you can still book a place by bringing your application confirmation email containing your membership number with you at the time of booking. You can join at the membership desk at the STAR Base and then book travel at the same time. Members may book for groups but, at the time of booking, must be in possession of the membership cards relating to all those in the group.
Under 14’s/18’s Policy: Members must be at least 14 years of age to travel unaccompanied or with another minor, those under 14 must be accompanied by someone aged 18+ to travel with STAR. We no longer operate a dedicated under 18’s coach. Please note should under 18’s wish to travel with friends they should book at the same time to make sure they are on the same coach as we are unable to arrange ‘seat swops’. See further information on under 18’s coach travel below. For U14 travellers child restraints will not be provided by our coach operator. Please bring a child restraint (seat, booster seat, etc) appropriate to the age of your child to enable them to have a safe and comfortable journey
Reading Town Centre Pick Up Policy: One coach is designated as Reading Town Centre coach, only this coach will pick up and drop off in West Street, Reading. Members wishing to travel on this coach must state this at the time of booking. No other coaches will go to the town centre other than this coach.
Important information for U18's Coach Travel
Although providing coach travel for unaccompanied young members aged between 14 and 18, following the receipt of legal advice regarding our safeguarding responsibilities, travellers aged under 18 who are not accompanied by an adult, will only be picked up and dropped off at the Madejski Stadium.
We appreciate that this decision will cause difficulty for some of our members, which is much regretted, but we take our safeguarding responsibility seriously. We shall ensure that on return journeys, when we are approximately an hour from arrival at the Madejski Stadium, an announcement will be made stating the estimated arrival time to enable young persons time to arrange to be collected.
There are a number of conditions which apply to young persons between the ages of 14 and 17 years travelling unaccompanied, including having been authorised to travel by a parent or legal guardian by completing a Young Persons Authorisation Form (download a copy here). These conditions can be found on our STAR Travel Policy.
A copy of the STAR Travel Policy can be downloaded here which includes our Young Persons Authorisation Form.
STAR provides travel for all members and if a member qualifies as disabled they can travel with the support of a carer (who does not have to be a member or pay for their travel). STAR together with its travel partner Horseman are now also able to offer travel options for wheelchair users. (This replaces the previous Readibus option which is no longer possible as we have been unable to reliably source revolunteer drivers.)
Our travel partners Horseman Coaches have added three adapted coaches to their fleet. Each coach has one wheelchair space available. Anyone interested in using this facility to travel to away games must contact STAR in advance wo we can check on the availability and where possible book these specifically adapted coaches which include a wheelchair space.
Please be aware of these before booking.
- The earlier the request is submitted to STAR (e.g. 3 weeks before the match) the greater chance we have of securing an adapted coach and agreeing a suitable drop off with the club being visited. We will discuss these with you before the booking is confirmed.
- There are some grounds where it will be difficult to disembark the adapted coach near the ground. STAR will do all it can (but not guarantee) to secure a close location for parking/disembarking the adapted coach.
- We will probably plan an earlier departure to allow for more frequent stops as the adapted coaches do not have on-board toilets.
- The ramp on the adapted coach is for disembarking wheelchairs. (It is not suitable for ambulant disabled to board/disembark the coach due to insufficient headroom).
- Pick up and drop off will be from the SCL Stadium.
If there are any special requirements, such as sitting at the front of the coach, please let us know well in advance so we can attempt to make your journey and all our members as enjoyable as possible.
Next Away Travel
vs TBC Next Season
Saturday 30th July ko 3:00pm
Depart: West St Rdg 7:30am
SCL Stadium 7:45am
STAR BASE OPENING
STAR Base will next be open for travel bookings and membership on:
TBC July, 1pm before the match. Next Season!
ONLINE TRAVEL BOOKING
In order to help those who find it hard to get to STAR Base when it is open we have now introduced booking travel online. Availability will reduce as we move closer than 2 weeks before the match. Travel is for STAR members only, so please ensure you have membership in place before you book travel online.
STAR Travel Team
The STAR Travel team is co-ordinated by Colin Bishop, lifelong Reading supporter, STAR Board member and experienced travel organiser. He is supported by a number of volunteers who help with bookings and stewarding on the coaches.
STAR work very closely with our Travel partners Horsemans Coaches who have a fleet of Luxury and Executive Coaches for longer journeys. Their friendly approach and willingness to ‘go the extra mile’ (excuse the pun!) makes them very much part of our community of away travellers.
Away Ground Information
For away ground information (old and new), visit FGG – Football Ground Guide
STAR Travel FAQs
Q. When and where can I book STAR coach travel?
A. Coach travel can be booked at STAR HQ behind the East Stand on home matchdays and usually on Tuesday evenings between 7.30-9.00pm. Please check the website for news of opening hours.
Q. What payment methods do you accept?
A. We can accept payment via cash or cheque made payable to “STAR”.
Q. How do I get updated when inclement weather risks matches going ahead and the coaches running?
A – The latest news on any travel that is at risk of not running will be shown on the STAR web-site and where possible social media.
Q. Can I book coach travel through the Reading FC Sales Centre?
A. No, all travel must be booked through STAR.
Q. I'm under 18 and wish to travel alone on the coach, can I do this?
A. Yes you can, but only if you are at least 14 years old.
Q. When I book my coach travel do I get a designated coach and seat number?
A. You will be given a designated coach number but seats are on a first come first serve basis on the day.
Q. In respect of away travel, when do I need to carry my membership card?
A. You will be required to produce your card when booking a seat on a coach and when boarding the coach immediately prior to travelling.
Q. What happens if I do not have my card on the day of travel?
A. It is the stewards responsibility to ensure that only members travel; this is for insurance reasons because non-members are not insured. Ultimately, you may be prevented from travelling without recourse to any refund.
Q. Can I book coaches on behalf of others (eg friends and family)?
A. Yes. However, at the time of booking, you must be in possession of the membership card of each person in your group.
Q. Can my STAR Membership be used by someone else to travel?
A. No. STAR Membership is not transferable.
Q. Where do STAR coaches depart from?
A. Unless advised otherwise we will depart from the Madejski Stadium behind the East Stand, opposite where STAR Base is located. We also depart from West Street (near the former Primark site) in Reading town centre.
Q. Where should I park my car at the Madejski Stadium?
A. Only Car Park No. 1 (otherwise known as the Park & Ride car park) should be used for parking, NOT the Megastore or Hotel car parks. Cars parked at owners risk.
From time to time due to events being held at the stadium alternative parking arrangments may be in force and we will endevour to notify you prior to departure. Parking is always at RFC discretion and any directions given by stewards should be followed.
Q. What if I wish to depart from West Street rather than the Madejski Stadium?
A. We have a designated coach for those wishing to be picked up from at West Street outside the former Primark location in Reading. Please say when booking your coach travel that this is the coach you wish to be on. No other coaches will pick up or drop off at West Street.
Q. Am I allowed to leave items on the coach when I leave for the match?
A. You may leave any personal possessions you wish but STAR & the coach operator will not accept responsibility for personal belongings left on the coaches, they are left at the owners risk.
Q. Can I bring alcohol on the coach with me?
A. No, STAR cannot legally allow alcohol to be taken onto the coach and you will not be allowed to travel if you do so.
Q. I can no longer go to the game or have not managed to get an away match ticket but have already purchased travel, what should I do?
A. Come and see us in STAR Base and we’ll sort out a refund or credit towards future coach travel. Please do this as soon as possible though so we can attempt to resell your coach seat. We cannot guarantee refunds or credit for another trip unless a minimum of 24 hours notice is given.
Q. How do I book travel for my carer?
STAR provides travel for all members and if a member qualifies as disabled they can travel with the support of a carer (who does not have to be a member or pay for their travel). Bookings can be made at STAR base, where a ticket will be purchased for the member and the carer details shared with the travel team to secure them both on the coach list.
Bookings can also be made online. Please select the match required and set quantity to one (and pay for one ticket on checkout). The full details if the Member travelling, together with the carers name are to be clearly identified in the “Names and STAR Membership Numbers for all travellers booked.” section of the onlinebooking system.