Welcome to STAR Travel
STAR Travel provide coach travel to all first team away matches, both league and cup, departing from either the Madejski Stadium opposite the STAR Base or from West Street in Reading, using a fleet of modern coaches. The STAR Travel team can be contacted either by the Travel Enquiry line on 07919 931716 between 6pm and 8pm (not for bookings) or by email at firstname.lastname@example.org.
Making a Coach Booking
Coach Bookings are taken on match days in the STAR Base behind the East Stand, opposite Gate 7. Coach bookings can only be made in person and cannot be made by email or over the phone. We will be open before the match, at half time (access only to those in the East Stand) and after the game. We will also usually be open for bookings on Tuesday evenings (except when the Reading FC first team is playing away, when we will not be open – but on the coach!) from 7.30pm to 9pm but please check this website for updates on opening hours.
In order to help those who find it hard to get to STAR Base when it is open we are running a trial of booking travel online. Currently you need to book at least 2 weeks before the away game but if you want to join the trial, please email STAR on email@example.com.
Places can be limited, so if you are thinking of travelling by coach to an away game please book early. All coach bookings must be made in advance, please do not leave it until the last minute or turn up on match day and assume there will be seats available. Coach tickets are on sale several weeks before a fixture and the number of coaches are pre-booked based on firm bookings made several days before match day. Unfortunately we are not able to put on extra coaches at the last minute even if there is a demand for it.
Booking Policy: Only STAR members are allowed to travel on coaches organised by STAR Travel. Members will be required to produce their membership card when both booking the coach and have them available when boarding prior to travel. Persons not in possession of a valid membership card may be prevented from travelling. If you purchase membership online a few days before wishing to book you may find your membership card is not ready for collection, however you can still book a place by bringing your application confirmation email containing your membership number with you at the time of booking. You can join at the membership desk at the STAR Base and then book travel at the same time. Members may book for groups but, at the time of booking, must be in possession of the membership cards relating to all those in the group.
Under 14’s/18’s Policy: Members must be at least 14 years of age to travel unaccompanied or with another minor, those under 14 must be accompanied by someone aged 18+ to travel with STAR. We no longer operate a dedicated under 18’s coach. Please note should under 18’s wish to travel with friends they should book at the same time to make sure they are on the same coach as we are unable to arrange ‘seat swops’. See further information on under 18’s coach travel below.
Reading Town Centre Pick Up Policy: One coach is designated as Reading Town Centre coach, only this coach will pick up and drop off in West Street, Reading. Members wishing to travel on this coach must state this at the time of booking. No other coaches will go to the town centre other than this coach.
Important information for U18's Coach Travel
Although providing coach travel for unaccompanied young members aged between 14 and 18, following the receipt of legal advice regarding our safeguarding responsibilities, travellers aged under 18 who are not accompanied by an adult, will only be picked up and dropped off at the Madejski Stadium.
We appreciate that this decision will cause difficulty for some of our members, which is much regretted, but we take our safeguarding responsibility seriously. We shall ensure that on return journeys, when we are approximately an hour from arrival at the Madejski Stadium, an announcement will be made stating the estimated arrival time to enable young persons time to arrange to be collected.
There are a number of conditions which apply to young persons between the ages of 14 and 17 years travelling unaccompanied, including having been authorised to travel by a parent or legal guardian by completing a Young Persons Authorisation Form (download a copy here). These conditions can be found on our STAR Travel Policy.
A copy of the STAR Travel Policy can be downloaded here which includes our Young Persons Authorisation Form.
Disabled Travel - Home and Away
Reading FC has over 100 wheelchair spaces for wheelchair supporters and many more for people with ambulatory disabilities (i.e. those with walking difficulties, the hard of hearing, partially sighted or learning difficulties). The Stadium are past winners of the National Association of Disabled Supporters (NADS) award for the best facilities in the South. NADS is now known as Level Playing Field, for more information about the organisation including a detailed guide on disabled facilities at all football grounds, check out www.levelplayingfield.org.uk.
Two initiatives have been developed dealing with home games and away matches.
Firstly, for Home Travel, Readibus provides a “dedicated” bus which picks passengers up from home, delivers them to the ground, stays at the ground (thus allowing the driver to stay and watch the match too) and then drops passengers back home. This service is booked on the normal Readibus telephone line up to a week in advance and can take up to 3 people remaining in wheelchairs and 6 other people. In addition, should there be more demand for home games, we will look at making further “dedicated” services available – at the moment any additional passengers/supports can still book on the normal “dial-a-ride” service. Readibus can be contacted on 0118 931 0000.
STAR in conjunction with Readibus are also now offering an Away Travel service to the majority of games this season. This service is being supported by STAR so that prices charged will be comparable with those provided on “official” away travel. The bus can again take 2-3 wheelchair passengers (staying in their wheelchair) plus transfers/helpers and other passengers. As an added benefit, when you book this service, match tickets will be arranged (subject to availability) so that one price will be payable for transport and actually getting into the match.
Please note: Because of this, there will be no refunds for failure to travel unless replacement passengers can be found or the ticket’s can be returned to the away club. As the number of tickets provided by the away club is variable, to ensure you get a ticket, bookings must normally be made at least 7 days in advance of the match (preferably earlier if possible). Late bookings can still be made depending on availability.
For passengers living in the Greater Reading area, you will be picked up and dropped off from your home address. Other passengers will be picked up and returned to the Madejski Stadium.
The Readibus is dedicated to the memory of Gary Deards, a former user of the service, board member of STAR and Vice-Chair of Level Playing Field, the national charity that campaigns for better access for disabled people in football. Gary Deards passed away in March 2014.
The bus has been given the fleet number 106 – a number known to Reading fans for the record points total in the 2005-6 championship winning season and is able to take up to five seated passengers plus three travelling in a wheelchair and will be driven to matches by volunteers who have been trained by ReadiBus staff.
If you are a fan who would like to become involved as a volunteer to drive the minibus to home or away games please contact ReadiBus on 0118 931 0000 or via www.readibus.org.uk.
Next Away Travel
vs First Away Game Next Season
Saturday Xth August ko 3:00pm
Depart: Mad Stad x:xxam
West St Rdg x:xxam
STAR BASE OPENING
STAR Base will next be open for travel bookings and membership on:
Closed for this season – Open again at the start of next season.
STAR Travel Team
The STAR Travel team is co-ordinated by Colin Bishop, lifelong Reading supporter, STAR Board member and experienced travel organiser. He is supported by a number of volunteers who help with bookings and stewarding on the coaches.
STAR work very closely with our Travel partners Horsemans Coaches who have a fleet of Luxury and Executive Coaches for longer journeys. Their friendly approach and willingness to ‘go the extra mile’ (excuse the pun!) makes them very much part of our community of away travellers.
Away Ground Information
For away ground information (old and new), visit FGG – Football Ground Guide
STAR Travel FAQs
Q. When and where can I book STAR coach travel?
A. Coach travel can be booked at STAR HQ behind the East Stand on home matchdays and usually on Tuesday evenings between 7.30-9.00pm. Please check the website for news of opening hours.
Q. What payment methods do you accept?
A. We can accept payment via cash or cheque made payable to “STAR”.
Q. How do I get updated when inclement weather risks matches going ahead and the coaches running?
A – The latest news on any travel that is at risk of not running will be shown on the STAR web-site and where possible social media.
Q. Can I book coach travel through the Reading FC Sales Centre?
A. No, all travel must be booked through STAR HQ.
Q. I'm under 18 and wish to travel alone on the coach, can I do this?
A. Yes you can, but only if you are at least 14 years old.
Q. When I book my coach travel do I get a designated coach and seat number?
A. You will be given a designated coach number but seats are on a first come first serve basis on the day.
Q. In respect of away travel, when do I need to carry my membership card?
A. You will be required to produce your card when booking a seat on a coach and when boarding the coach immediately prior to travelling.
Q. What happens if I do not have my card on the day of travel?
A. It is the stewards responsibility to ensure that only members travel; this is for insurance reasons because non-members are not insured. Ultimately, you may be prevented from travelling without recourse to any refund.
Q. Can I book coaches on behalf of others (eg friends and family)?
A. Yes. However, at the time of booking, you must be in possession of the membership card of each person in your group.
Q. Can my STAR Membership be used by someone else to travel?
A. No. STAR Membership is not transferable.
Q. Where do STAR coaches depart from?
A. Unless advised otherwise we will depart from the Madejski Stadium behind the East Stand, opposite where STAR HQ is located. We also depart from West Street (near the former Primark site) in Reading town centre.
Q. Where should I park my car at the Madejski Stadium?
A. Only Car Park No. 1 (otherwise known as the Park & Ride car park) should be used for parking, NOT the Megastore or Hotel car parks.
From time to time due to events being held at the stadium alternative parking arrangments may be in force and we will endevour to notify you prior to departure. Parking is always at RFC discretion and any directions given by stewards should be followed.
Q. What if I wish to depart from West Street rather than the Madejski Stadium?
A. We have a designated coach for those wishing to be picked up from at West Street outside the former Primark location in Reading. Please say when booking your coach travel that this is the coach you wish to be on. No other coaches will pick up or drop off at West Street.
Q. Am I allowed to leave items on the coach when I leave for the match?
A. You may leave any personal possessions you wish but STAR & the coach operator will not accept responsibility for personal belongings left on the coaches, they are left at the owners risk.
Q. Can I bring alcohol on the coach with me?
A. No, STAR cannot legally allow alcohol to be taken onto the coach and you will not be allowed to travel if you do so.
Q. I can no longer go to the game or have not managed to get an away match ticket but have already purchased travel, what should I do?
A. Come and see us in STAR HQ and we’ll sort out a refund or credit towards future coach travel. Please do this as soon as possible though so we can attempt to resell your coach seat. We cannot guarantee refunds or credit for another trip unless a minimum of 24 hours notice is given.